Privacy Policy

Action Locksmith (“we”, “us”, “our”) respects your privacy. This policy explains what
information we collect when you contact us or use our services, how we use it, and the choices you have.

1. Information we collect

• Contact details you give us — your name, phone number, email address, and the
  service address where the work is to be performed.
• Job details — the service you requested, the property or vehicle involved, and
  notes our technicians record about the work.
• Payment information — payment method and transaction records. We do not store full
  card numbers; card payments are processed by our payment provider.
• Call and message records — when you call or message us, we may record or transcribe
  the conversation for quality, dispatch, and verification purposes.
• Website data — standard technical information (IP address, browser type, pages
  viewed) collected through cookies and similar technologies.

2. How we use your information

• To respond to your call or request and dispatch a technician.
• To perform, schedule, invoice, and follow up on the work you asked for.
• To communicate with you about your job, including by phone, text, or email.
• To improve our service and measure our advertising (for example, understanding which ads lead to
  calls).
• To meet legal, tax, and accounting obligations, and to prevent fraud or abuse.

3. We do not sell your information

We do not sell or rent your personal information. We do not share it with third parties for their own
marketing purposes.

4. Service providers we work with

We share information only with providers who help us run the business, and only as needed for them to
perform that work:

• Google — advertising and local services listings (Google Ads, Local Services Ads),
  including call tracking that connects your call to the ad that generated it.
• Dispatch and job-management software — to create, schedule, and invoice your job.
• Payment processors — to charge for completed work.
• Hosting and analytics providers — to operate this website.

5. Cookies and analytics

This website may use cookies and similar technologies, including Google Analytics and Google Ads
conversion tracking, to understand how visitors use the site and to measure our advertising. You can
control or delete cookies in your browser settings. Blocking cookies may affect how parts of the site
work.

6. Call recording and call tracking

Calls to our business may be routed through a call-tracking service and may be recorded or transcribed
for quality, dispatch, and advertising-measurement purposes. If you prefer not to be recorded, tell the
agent at the start of the call.

7. How long we keep information

We keep job, invoice, and contact records for as long as needed to serve you and to meet our legal,
tax, and insurance obligations. Call recordings and transcripts are kept only as long as needed for
quality and verification. When information is no longer needed, we delete or anonymise it.

8. Your choices and rights

You may ask us to:

• tell you what personal information we hold about you;
• correct information that is wrong;
• delete information we no longer need to keep;
• stop sending you marketing messages (we may still contact you about a job in progress).

To make a request, contact us using the details below. If you are a Colorado or California resident,
you have additional rights under applicable state privacy laws, and we will honour those requests as
required by law.

9. Security

We use reasonable technical and organizational measures to protect the information we hold. No method of
transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Children

Our services are for adults. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this policy from time to time. The current version is always posted on this page, with the
effective date shown at the top.

12. Contact us

Action Locksmith
2300 Walnut St, Denver, CO 80205
Phone: (720) 767-1248
Email: info@actionlocksmithco.com